FAQ

  • What is HATIB™ known for?

    HATIB™ is known for its unwavering commitment to the meticulous importation and expert roasting of the finest specialty coffee beans sourced from around the world, including rare single-origin varieties and expertly crafted blends, delivered with professionalism and a deep passion that highlights the unique flavors and heritage of each coffee's origin.

  • Does HATIB™ offer free shipping?

    HATIB™ offers free shiping on all orders over $50 within the United States, which automatically applies to your cart at check out. for other orders, shipping fees are based on the order size and destination, with specific rates provided at checkout to ensure transparency and fairness.

  • Does HATIB™ have a return policy?

    HATIB™ offers a clear and fair return policy to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you can request a return for a refund or exchange following the guidelines outlined on our dedicated return policy page.

    Please note that there are no returns on items meant for consumption due to health safety measures.

    Please review the full details of our return policy at: HATIB™ Return Policy

    Thank you for choosing HATIB™!

  • How long does HATIB™ take to ship orders made?

    At HATIB™, we prioritize careful roasting and quality assurance before shipping every order. Typically, orders are processed and shipped within 2 to 3 business days. Shipping times may vary depending on the destination, but we work diligently to ensure timely delivery so you can enjoy your specialty coffee as soon as possible.

    For detailed information regarding our shipping procedures, delivery times, and policies, please refer to our Shipping Policy page.

  • How can we get in contact with HATB™'s customer service team?

    You can reach HATIB™ customer service via email, by submitting a contact form, or through our online chat. Our service representatives are eager to respond and assist you with any inquiries.

  • How are orders and payments processed?

    Orders and payments at HATIB are processed through secure payment options, including Apple Pay and various payment plans. We also accept most major credit and debit cards to provide you with flexibility and convenience. Once your payment has been successfully processed, you will receive an email notification confirming your order.

    For easier checkouts and order tracking, we recommend creating an account. Your account will securely store your information, allowing you to reuse it for future purchases without re-entering your details.

    Please be assured that you will never be charged randomly or without authorization. All purchases must be explicitly placed by you as a security measure to protect your financial information from unauthorized use.